Payment Policy
Online Stores
For purchases made through our official online stores (Tokopedia, TikTok Shop, and Shopee), payments follow each platform’s respective payment policy and system. Customers can conveniently choose any available payment method provided by the platform, including virtual accounts, credit cards, e-wallets, and PayLater options.
Official Website
For purchases made through our official website, payments can be completed securely via bank transfer or QRIS. Please ensure that the transfer amount matches the exact total of your order and complete the payment within 12 hours to secure your order. Simply follow the steps provided at checkout to finalize your payment.
Payment Confirmation
All payments will be verified by our team. After completing your payment, please submit your payment confirmation through this form, WhatsApp, or email. Once your payment is verified, we will send you an official payment receipt.
Payment Support
If you experience any issues during payment or do not receive your verification email within 24 hours, please contact our Customer Service team using the information below.
Monday – Friday: 8:00 AM – 5.00 PM (WIB)
Saturday, Sunday & Public Holidays: Closed
Email: info@eternaldevices.com
WhatsApp: 0813-1824-463
Rukan The Fifty No. 12C
Jl. Arteri Kelapa Gading,
Kel. Pegangsaan Dua, Kec. Kelapa Gading,
Jakarta Utara (14250)