Shipping & Return Policy
Official Store
Our official online stores are open 24/7 on:
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Tokopedia
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Tiktok Shop
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Shopee
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Eternal Wireless Offical Website
Shipping Schedule
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Monday – Friday: Orders placed before 3:00 PM (WIB) will be shipped the same day. (Same-day or instant delivery available before 2:00 PM (WIB), depending on platform and area)
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Saturday, Sunday & Public Holidays: Orders will be processed and shipped on the next working day.
Shipping Carriers
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Eternal Wireless Offical Website: JNE.
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Online Shops: Follow available shipping options on each platform (including Same Day and Instant delivery).
Return & Exchange Policy
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, in original packaging, and include all accessories.
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Defective or incorrect items will be replaced after verification.
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Return shipping will be at the buyer’s expense.
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To request a return, please contact our customer service through the platform where you made your purchase, or you can contact us directly here.
Return Address
Eternal Devices
Rukan The Fifty No. 12C
Jl. Arteri Kelapa Gading,
Kel. Pegangsaan Dua, Kec. Kelapa Gading,
Jakarta Utara (14250)
Office: 021-22454248
Mobile: 0813-1824-463